This qualification is designed for learners who are looking to enter, or progress within, employment in the hospitality sector. It will enable learners to develop knowledge and understanding of customer service excellence for the hospitality sector.
|The qualification is delivered using our online portal. You will need access to a computer, laptop, tablet or mobile phone to complete it.
There are no formal entry requirements however learners should be aged 19 or above at the start of the academic year to undertake this qualification. Learners must be able to read and understand the learning resources and complete the written work with moderate assistance and will therefore benefit from having a reasonable understanding of reading and writing the English language. Please contact us if you require any further information.
YOU CAN START THIS COURSE AT ANY TIME THROUGHOUT THE ACADEMIC YEAR BUT THERE IS AN EXPECTATION THAT YOU WILL COMPLETE WITHIN TWELVE WEEKS. FAILURE TO COMPLETE THE COURSE WILL INCUR A £50 ADMINISTRATION CHARGE.
To be awarded the Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality, learners are required to successfully complete 4 mandatory units.
Portfolio of evidence.
Students that are unemployed and currently seeking work, or on a low income of up to £20,319 per annum may be able to enrol to a course at Level 2 or below free of charge. This is a government initiative and the course offer is subject to change. Grantham College reserves the right to offer a substitute course if the qualification advertised is not funded by the government. This does not affect your rights under Consumer Law.
NCFE Level 3 Award in Hospitality Supervision and Leadership Principles
NCFE Level 3 NVQ Diploma in Hospitality Supervision and Leadership
NCFE Level 3 Certificate in Retail Knowledge
Level 3 Certificate in Professional Development for Hospitality and Tourism
Level 3 Certificate in Hospitality Retail Outlet Management
Level 3 Diploma in Hospitality