Advice and Guidance Administrator

Job Reference: IAGEAdmin/09.2026

Salary: This is a full time role with an actual salary of up to £23,098 per annum, per annum dependent on skills and experience.

Working Hours: 33 hours per week over 4 days, working one in four Fridays, 52 weeks per year.

An exciting opportunity has arisen for an Advice and Guidance Administrator to join our Student Services department.

The purpose of the role is to provide excellent customer service to all students and visitors to the College. To establish and maintain the enquiry database within the College EBS and ensure effective provision of information and administrative support services in response to all enquires related to courses. To take a full part in enrolment and applications processes and to offer advice and guidance within the College.

The successful applicant must have:

• Relevant experience of working in an advice and guidance environment
• Level 2 qualifications in Maths and English, or commitment to gaining within 12 months of employment commencing
• Level 2 Maths and English qualification.
• Have an understanding of computer software, e.g. Word, Spreadsheets, Databases and Email
• Experience working with the public in a customer service capacity
• Excellent interpersonal / communicational skills.
• Excellent administrative skills and highly organised
• Outstanding verbal and written communication skills
• Team player
• Multi-tasker works well under pressure
• Flexible in approach to tasks.

The roles main duties include:

• Acting as the primary point of contact for all enquiries to Grantham College, both external and internal, whether in person, by telephone or email, and to deal with the enquiry quickly and efficiently, and to check the progress of each one through to a conclusion in conjunction with other staff or agencies as appropriate.
• Acting as the primary point of contact for all prospective students wishing to enrol at Grantham College.
• To keep abreast of the range of College courses and provide advice on course content, and to put students in contact with other colleagues as appropriate.
• Providing one to one advice and guidance interviews in the College and maintain records as appropriate.
• Liaising with parents regarding the status of child’s application.
• Liaising with lecturers and Heads of Curriculum to set up part-time course interviews and respond to queries.
• Using the College EBS system to create and maintain students records including but not limited to: processing applications, enrolling students, processing transfers, accepting payments and administrating refunds, maintaining appropriate documentation for the Finance Department.
• Maintaining records and produce management reports on enquiries, applications, guidance activities, progressions and destinations in conjunction with the Student Services Manager and Careers Adviser as appropriate.
• Acting as a booking agency for the mental health, wellbeing, counselling and careers services by arranging student appointments as they are requested.
• Maintaining the College visitors’ record and diary of visitors’ spreadsheet, meetings and interviews.
• Booking College vehicles and hire vehicles.
• Assisting with all post duties.
• Assisting Marketing/School liaison activity if required.
• Dealing with individual problems and signpost to specialists where appropriate, e.g. Careers Adviser, Mental Health & Wellbeing Adviser, Safeguarding Team or Study Support.
• Supporting Student Progress Review Evenings and Open Events as required.
• Providing cover for the College Reception as required.
• Undertaking evening duty for the IAGE/Reception desk on a rota and create a welcoming and friendly environment, and ensure reception area is well maintained, neat and tidy.
• Complying with the College procedures and requirements relating to the privacy, confidentiality and security of the data handled.
• Undertaking Fire Marshall duties.

This role requires you to engage in regulatory activity in the FE sector. The full definition of regulatory activity is set out in the Safeguarding Vulnerable Groups Act 2006 as amended by the Protection of Freedoms Act 2012. Regulated activity includes teaching, instructing, caring for or supervising children if the person is unsupervised.

Fancy a 4-day working week*?

Grantham College operate a 4-day working week. Staff benefit from working a full-time contract over four days. You will work core hours of Monday to Thursday, working a Friday morning once a month. 

Grantham College experience positive benefits from the 4-day week, including improvement to staff wellbeing and morale. We have also seen benefits in terms of reduced staff turnover leading to greater consistency of performance for our students and apprentices. The number of staff sickness absence days has reduced alongside the energy usage for the college and therefore its carbon emissions. We have also seen improvements in key quality indicators such as student attendance and retention and we are confident this will feed through into improved achievement rates and more positive outcomes for our students.

What we offer you in return:

• An excellent pension scheme :
  • Local Government: Employer Contribution 24.5% 
• A continued professional development programme of up to £750 per academic year
• In addition to the 8 Bank Holidays a year, a generous annual leave allowance of:
  • 5 Weeks for Support employees, this will increase to 5.8 weeks, after 5 years’ service
• Generous occupational sick pay scheme after one years service
• Family friendly policies, including up to 5 paid occasions for time off for dependants within a 12 month period, after the first year of service
• Up to Five college closure days in December in addition to annual leave

The closing date for all applications will be Sunday 18 October 2026.   

Please note that due to the volume of applications we receive we will only be able to contact candidates who have been selected for interview. You are welcome to download a full application pack and return your completed application to hrapplications@grantham.ac.uk  
Please note that we do not accept CV’s by way of application or online application via other websites, you must complete a Grantham College application form. Grantham College are committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share this commitment. All employment offers are subject to a satisfactory enhanced DBS check. We are committed to diversity, equity and inclusion and welcome applications from all sections of the community.

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